ISO/IEC 20000 Essentials

In a previous post I announced a few more words on ISO/IEC 20000. So here they are.

ISO/IEC 20000 is an international functionally based standard for IT Service Management. This functionally based means that it is not a broad general standard like ISO 90000. It was published by ISO (International Standards Organization) in mid December 2005., evolved from BS15000 with only a few minor changes.


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