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ITIL 2011 Processes

Here is a clear and organized table of ITIL 2011 processes for you. What is where, what is important, what is old and new:


ITIL 2011 Processes Table


There are some changes from 2007 edition.

What is not so obvious from this table, most of the changes happened in Service Strategy. Strategy Generation is not treated as a process any more, rest of the processes are more uniformly described. New

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