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ITIL Continual Service Improvement

CSI is not strictly a lifecycle stage, since it spans through all four other stages. It is mainly a set of Quality Management skills put together to make better Strategy, Design, Transition and Operation. Therefore the main tool is Deming's circle (Plan-Do-Check-Act) together with Seven-step Improvement process.



Continual Service Improvement relies also on change management and capability

ITIL Continual Service Improvement Rating: 4.5 Diposkan Oleh: Unknown