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ITIL Service Operation

Finally! Service Operation is a real man's book. This is where it happens. Here we make money. All we do in Strategy, Design and Transition makes sense here. Service Provider does day-to-day activities of keeping the service available and customer happy.
If you are going to read any of the five books, my bet is that this will be the one. Since in the beginning we are all interested in

ITIL Service Operation Rating: 4.5 Diposkan Oleh: Unknown